M&S Click & Collect is Back! Ultimate Guide After the Cyber Attack
Great news for shoppers across the UK! After a challenging few months, M&S has finally got its popular click-and-collect service up and running again. This move marks a crucial milestone in the retailer’s recovery from a significant cyber incident earlier this year, and customers are already flocking back to the convenient service. If you’ve been waiting to place an order, now is the time. We’ve got all the essential details on what happened, what it means for you, and how to start shopping again.
What Caused the M&S Click and Collect Suspension?
A Timeline of the Cyber Attack
The disruption began in April 2025 when a sophisticated cyberattack forced M&S to suspend several online services as a protective measure. The primary casualty for many customers was the immediate halt of the click-and-collect service. This was a necessary step to secure their systems and customer data following the breach. While the retailer worked to restore services, the complexity of integrating online orders with their vast network of physical stores meant click-and-collect had the longest downtime.
How are retail cyber attacks changing?
Cyber attacks on retailers are becoming increasingly common and sophisticated. Hackers often target large companies like Marks & Spencer due to the vast amount of customer data they hold. The M&S incident highlights a growing trend of attacks that aim not just to steal data but to disrupt core business operations, causing both financial and reputational damage. For more on this, check out the latest reports from the National Cyber Security Centre.
Is M&S Click and Collect Safe to Use Now?
Enhanced Security Measures
Absolutely. The nearly four-month suspension wasn’t just about fixing the problem; it was about rebuilding stronger. M&S has invested heavily in fortifying its cybersecurity infrastructure. The company has worked with leading security experts to implement enhanced protocols to protect customer data and ensure the platform’s integrity. They have assured customers that the reinstated service is secure, so you can shop with confidence.
What to Do if You Were Affected
If you had pending orders or believe your data may have been compromised during the attack, it’s crucial to contact M&S customer service directly. They have dedicated teams ready to assist with any concerns and provide clarity on the situation. Remember to use strong, unique passwords for your online shopping accounts as a general best practice.
How to Use the Reinstated Click & Collect Service
Using the service is as simple as ever. Here’s a quick rundown:
- Shop Online: Browse the full range of products on the M&S website.
- Select Click & Collect: At checkout, choose the “Click & Collect” delivery option.
- Choose Your Store: Select your most convenient M&S store for pickup.
- Await Confirmation: You’ll receive an email or text message when your order is ready for collection.
- Pick Up: Head to the store with your confirmation and pick up your items!
The return of this service is a huge relief for customers who prefer the flexibility of picking up orders on their own schedule, avoiding delivery fees, and being able to try on items instantly.
The Future of M&S and Building Customer Trust
The road to recovery has been a test of resilience for Marks & Spencer. Reinstating the click-and-collect service is not just a logistical victory but a critical step in rebuilding the trust of its loyal customer base. By communicating transparently and investing in robust security, M&S is demonstrating its commitment to its customers. The coming months will be key to monitoring the service’s performance and customer sentiment as the brand moves forward from this challenging chapter.
What are your thoughts on the return of the service? Let us know in the comments below!